010 020 5540

sales@ruggedsa.co.za

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rugged sa logo

FAQ's

Why buy from us

  • We are specialists in the RUGGED world. 
  • We sell only the best Rugged devices. 
  • We offer highly competitive prices.
  • We offer FREE DOOR TO DOOR shipping to main centres for orders above R399. 
  • We offer a 1-year manufacturer warranty on all products. 
  • We service all products at our local service centre. 
  • We offer a great variety of payment methods. 
  • We offer free advice and support. 
  • 100% Safe & Secure Payments.

Yes, we are! Our registered business name is Rugged SA (Pty) LTD and our VAT Number is 4570273906. If you’re buying on behalf of a company and need a tax invoice, kindly refer to the below FAQ.

It will be sent to your Rugged SA registered account email address once payment reflects in our system. If you’d like an amended invoice, don’t hesitate to contact us.

We deliver to ANY place in South Africa! Receive your order within 2-5 working days.

Door-To-Door Economy Courier:

Order valueLocal & Main CentresRegional & Outlying
Below R999R99R239
Above R999Free!R239

Door-To-Door Express Overnight Courier:

Order valueLocal & Main CentresRegional & Outlying
Below R799R279N/A
Above R799R279N/A

Rugged SA (PTY) Ltd

  
First National BankBusiness Account
Acc No:62744072191
Branch No:250655

PLEASE NOTE:

  • All credit card payments are limited to a maximum of R30 000
  • All debit card payments are limited to a maximum of R30 000
  • All payments are processed through PayFast Gateway.

Products in-stock

Orders placed with cleared payments before 11 AM daily are dispatched on the same day. Orders placed with cleared payments after 11 AM daily are dispatched the next business day.

Normal Economy Courier Deliveries to all local addresses & SA main centers are delivered within 2-5 working days.

Overnight Express orders are delivered within 24 hours if you are based in Gauteng (1 business day). Deliveries outside Gauteng may take up to 2-3 business days.

Please Note:

Overnight Express shipping is only available for Local or Main Centre postal codes.

Pre-Order Products:

Orders are dispatched within an estimated 5 – 15 business days once payment has been successful.

Once dispatched deliveries will follow the same process as In-Stock products.

Please Note:

Overnight Express shipping is only available for Local or Main Centre postal codes.

If Overnight Express shipping is selected on any Pre-Order item, it will only come into effect once the Pre-Order product arrives in stock.

These shipping details apply to most Rugged SA products. Please confirm shipping details on each product for more information.

Please Note:

  • Overnight Express shipping is only available for Local or Main Centre postal codes.
  • If Overnight Express shipping is selected on any Pre-Order item, it will only come into effect once the Pre-Order product arrives in stock.
  • These shipping details apply to most Rugged SA products. Please confirm shipping details on each product for more information.

Products in-stock

Orders placed with cleared payments before 11 AM daily are dispatched on the same day. Orders placed with cleared payments after 11 AM daily are dispatched the next business day.

Normal Economy Courier Deliveries to all local addresses & SA main centers are delivered within 2-5 working days.

Overnight Express orders are delivered within 24 hours if you are based in Gauteng (1 business day). Deliveries outside Gauteng may take up to 2-3 business days.

Please Note:

Overnight Express shipping is only available for Local or Main Centre postal codes.

Pre-Order Products:

Orders are dispatched within an estimated 5 – 15 business days once payment has been successful.

Once dispatched deliveries will follow the same process as In-Stock products.

Please Note:

Overnight Express shipping is only available for Local or Main Centre postal codes.

If Overnight Express shipping is selected on any Pre-Order item, it will only come into effect once the Pre-Order product arrives in stock.

These shipping details apply to most Rugged SA products. Please confirm shipping details on each product for more information.

Please Note:

  • Overnight Express shipping is only available for Local or Main Centre postal codes.
  • If Overnight Express shipping is selected on any Pre-Order item, it will only come into effect once the Pre-Order product arrives in stock.
  • These shipping details apply to most Rugged SA products. Please confirm shipping details on each product for more information.

Delivery

All our orders are picked up and delivered by RAM Couriers or Fastway Couriers – The Leaders in South African Logistics. They will deliver your order directly to you. Please make sure that your address and contact details that you’ve provided are correct to ensure they can get to you ASAP! Please note, we cannot deliver to PO Box addresses as someone needs to sign for the order.

You can track your parcel via the SMS or email sent to you via the courier company responsible for your order.

Warranty

All products that are bought from Rugged SA are covered by a 1-year manufacturer warranty unless specified differently on the product page.

Returns

Yes, there are terms and conditions for returning an order within 14 days which can be found here.


Payment methods made through

  • PayFast
  • Ozow
  • Payflex
  • Float.co.za

Payment Types Accepted

  • Instant EFT
  • MasterCard
  • Visa

All Major Banks

  • Absa
  • FNB
  • Nedbank
  • Standard Bank
  • Capitec


Yes! You can collect your order from our shop. Please see our full address below. You just need to select the collection option on the cart page before checking out. This will ensure you don’t pay for delivery. We will then alert you when the order is ready for collection and send you our address details.

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