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FAQ's | Rugged SA
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Rugged SA - TOUGHEST Brand In Africa
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Why buy from Rugged SA? 

  • We are specialists in the RUGGED world ✔
  • We sell only the best Rugged devices ✔
  • We offer highly competitive prices ✔
  • We offer FREE DOOR TO DOOR shipping to main centres for orders above R399 ✔
  • We offer a 1-year manufacturer warranty on all products ✔
  • We service all products at our local service centre ✔
  • We offer a great variety of payment methods ✔
  • We offer free advice and support ✔
  • 100% Safe & Secure Payments ✔

What warranty do Rugged SA products have?

All products that are bought from Rugged SA are covered by a 1-year manufacturer warranty unless specified differently on the product page.

How will my order be delivered?

All our orders are picked up and delivered by Courier IT, The Courier Guy, or Dawn Wing - The Leaders in South African Logistics. They will deliver your order directly to you. Please make sure that your address and contact details that you've provided are correct to ensure they can get to you ASAP! Please note, we cannot deliver to PO Box addresses as someone needs to sign for the order.

How long will my order take to be delivered?

Orders placed with cleared payments before 11AM daily are dispatched on the same day. Orders placed with cleared payments after 11AM daily are dispatched the next business day.

Normal Economy Courier Deliveries to all local addresses & SA main centres are delivered within 48 hours (2 business days).

Overnight Express orders are delivered within 24 hours (1 business day).

How much does delivery cost?

Door-To-Door Economy Courier: 

Order valueLocal &
Main Centres
Regional &
Outlying
Below R399R79R129
R399 & AboveFree!R129

 

Door-To-Door Express Overnight Courier:

Order valueLocal &
Main Centres
Regional &
Outlying
Below R399R229N/A
R399 & Above R229N/A

Where do you deliver?

We delivery to ANY place in South Africa!

Can I collect my order to avoid a delivery charge?

Yes! You can collect your order from our shop in Randburg. Please see our Store Locator for the address and directions. You just need to select the collection option on the cart page before checking out. This will ensure you don't pay for delivery. We will then alert you when the order is ready for collection and send you our address details.

Can I return my order?

Where will my device be fixed if broken?

All devices are repaired at the nearest local repair centre within Gauteng. NO DEVICES ARE SENT OVERSEAS FOR REPAIRS.

Are you a VAT registered company?

Yes, we are! Our registered business name is Rugged SA (Pty) Ltd and our VAT Number is 4570273906. If you're buying on behalf of a company and need a tax invoice, kindly refer to the below FAQ.

How do I get a TAX invoice?

It will be sent to your Rugged SA account email address once payment reflects in our system. If you'd like an amended invoice, don't hesitate to contact us.

How do I pay for my order?

We have multiple ways that you can pay for your order all of which are secure. Please see them below:

REGULAR EFT

One option is to pay by "Bank Deposit / EFT" which is still one of the most common payment methods in South Africa. If you choose this option at checkout, you will receive an order confirmation email with our bank details and the reference number to use. We will start processing your order as soon as your payment has been cleared, which can take up to 48 hours.

Note: We bank with FNB so if you do as well, we should get your EFT payment instantly

PAYFAST - CREDIT CARD, CHEQUE CARD, DEBIT CARD OR BITCOIN

We also partner with PayFast, one of South Africa's leading secure payment processors to offer a number of additional payment methods, including credit/cheque cards (Mastercard or Visa), debit cards and even Bitcoin payments.

PayFast is selected by default at checkout. When you choose to use it, you're redirected to PayFast's secure website and then you can select which of these specific payment methods you want to use. Most PayFast payments clear instantly.

SNAPSCAN

We also partner with SnapScan, a leading mobile payment solution.

Simply Select 'SnapScan' as your preferred payment method on checkout and complete your order. You will receive an order confirmation email from Rugged SA with the QR Code needed in order to pay with SnapScan.

PAYFAST - MOBICRED

We also offer financing options through our partnership with MobiCred & PayFast. To use this option, you need to apply for a line of credit on the MobiCred website. Once you've been approved, you can then choose PayFast at checkout, and then choose MobiCred. Follow the instructions to enter your details and pay with your MobiCred line of credit.

Please see more about the Mobicred option here



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